Frequently Asked Questions
Find answers to common questions about Google products, shipping, and support.
What is the standard shipping time for Pixel devices?
Standard shipping typically takes 3-5 business days within the continental United States. Expedited shipping options are available at checkout for faster delivery.
What is your return policy for Nest and Fitbit products?
You can return most items purchased from the Google Store within 15 calendar days of delivery. For Nest thermostats, the return window is extended to 30 days.
Do Google products come with a manufacturer warranty?
Yes, all new Google hardware products come with a limited one-year warranty that covers defects in materials and workmanship under normal use.
How can I track my order status?
Once your order ships, you will receive an email with a tracking link. You can also view your order history and status by visiting the 'Orders' section of your Google Store account.
Which payment methods are accepted?
The Google Store accepts all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as Google Pay and financing through Klarna.
Are software updates guaranteed for Pixel phones?
Yes, Pixel devices receive regular security updates and major Android OS upgrades for a specified period, typically ranging from 3 to 7 years depending on the model.